The Complaint Doula

“It is scary to stand up for yourself after trauma but you can do it and you won't be alone.”

— S., CLIENT

 
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About Me

My name is Kate Macdonald. I am a patient advocate based in Toronto, Canada. After my own experience of obstetric violence and postpartum PTSD, I learned just how little support exists for folks who wish to speak up about mistreatment and abuse in reproductive healthcare. I have been trying my best to advocate for change ever since.

Disrespectful care is normalized in our healthcare system and speaking up in any way is often discouraged. My goal is to provide volunteer peer support to those who wish to make formal complaints and to help educate students and professionals on topics that impact patient experience.

What is a Complaint Doula?

 

Doulas traditionally provide emotional and physical support to people throughout pregnancy, loss, abortion, childbirth, and the postpartum period. I am not trained to provide these specialized services, but I can help you navigate the formal complaints process after a traumatic birth or reproductive healthcare experience.

Complaint Doula is my own term that describes the range of services I offer. I provide dedicated peer support, guided by your needs, which may include:

•helping you to share your story and put your concerns in writing
•figuring out where to direct a possible complaint and how to begin the process
•making difficult phone calls, sending emails, and gathering information on your behalf
•in-person support for complaint-related meetings, interviews, or hearings
•connecting with others who have had similar negative experiences with the same care providers
•emotional support, helping you seek out additional resources

At this time, I am looking to volunteer my Complaint Doula services to gain more experience and hone my peer support skills. I am also available to share my experience with your group or organization.

 

My Services

Complaint Doula Support

As your Complaint Doula, I will support you in speaking up for your right to respectful reproductive healthcare. This could include helping you to advocate for yourself or advocating at your side on your behalf, providing in-person support or long-distance emotional encouragement. Get in touch to discuss your needs and see if we’d be a good fit to work together.
free of charge for those who need support

 

Workshops and Consulting

I am available to present my experience for groups of students or professionals and share my thoughts on topics including trauma-informed care, birth and reproductive trauma, and obstetric violence.
please contact

 
 
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Contact Me

Kate Macdonald
complaintdoula@gmail.com

Facebook → www.facebook.com/ComplaintDoula
Instagram→ @ComplaintDoula
Twitter→ @ComplaintDoula

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